TERMS & CONDITIONS
ABOUT US: We are Abingdon bathrooms & kitchens ltd registered in England, 03801201. VAT No: 718 1944. Registered office: 30 Bankside court, Stationfields, Kidlington, Oxford, OX5 1JE, Directors: Paul Lynch, Zoe Lynch & Steven Caddick.
We have tried to keep our Terms & Conditions as simple as possible. We rely on trusting relationships with our customers and have established an enviable reputation .Our aim is to provide a perfect experience creating your new bathroom, kitchen or bedroom.
QUOTATIONS: of goods and labour provided by the company are valid for 4 weeks. Prices and timescales are not binding on the company although we will make every effort to achieve what we promise. The quotation is binding once the customer pays a deposit subject to installation within 3 months of payment of deposit. Prices are quoted inclusive of VAT at the prevailing rate and at all times subject to change in the event of changes of the VAT rate.
RIGHT to SUB-CONTRACT: The Company shall be entitled to sub-contract all or any part of the work. In practice we enjoy longstanding relationships with all our sub-contractors who are chosen very carefully.
PAYMENTS: All prices include VAT at the prevailing rate in British pounds. For supply & fit we require a 40% deposit on order; 40% within 3 days of commencing installation; with the balance paid after completing satisfactory installation and within 7 days of final invoice. For Supply only we would require a 50% deposit and the balance on delivery. Invoices outstanding over 30 days are deemed overdue and we reserve the right to charge daily interest at 5% over Bank of England base rate on the outstanding balance.
CANCELLATION: The customer may not cancel the order without prior written consent of the Company. Any item(s) accepted for return/cancellation will be subject to a 25% re-stocking charge of the list price: in addition the Goods will only be accepted back providing they are not of a special nature and they are returned to us in their original packaging/condition undamaged and it is within 30 days of the delivery date. Additionally a cancellation fee of £500 will be applied the costs incurred. Cancellation within 28 days of a planned installation will incur a cancellation fee of £1000.00 to cover additional costs with fitters. A kitchen order cannot be cancelled once the order has gone live with our supplier and we would require full payment for the furniture as our kitchens are made to order. This does not affect your right to return faulty manufactured items. Special order items cannot be cancelled or returned under any circumstances once the order has been placed with the Company.
RETURN OF GOODS: Goods returned due to a change of mind may be subject to a handling charge of up to a maximum of 25% for standard items and special order goods are non refundable. This charge is made by the suppliers so we unfortunately have no option other than to pass it on. Please ask if in any doubt before ordering goods and we can advise accordingly.
SUPPLY ONLY: The Company will take all reasonable steps to ensure protection from loss, damage or destruction of the goods supplied to the customer who assume responsibility after safe delivery and will own title to the goods after cleared payment in full. Faulty or damaged goods on a supply only basis can only be returned unused in the original packaging within 7 days from the date of delivery under advice to the company. We will exchange the product or provide a full refund. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
WARRANTY: The Company will provide a 12 month guarantee to cover workmanship and installation defects. This is in addition to manufacturer’s warranty on the goods. In the event of accidental damage or faulty goods reported during installation the company will arrange repair or replacement.
PRODUCT LIABILITY: We cannot accept any liability for products not originally installed by the company which may require alteration, modification or re-installing at the customer’s request.
CUSTOMER OBLIGATIONS: The customer shall cooperate with the company by arranging access at dates/times agreed and by supplying such information reasonably requested. The customer will also obtain any necessary permissions, licences and consents.
ABINGDON BATHROOMS & KITCHENS Ltd OBLIGATIONS: The Company will manage and perform the installation with reasonable skill and care and accepts responsibility for the standard of workmanship and condition of tools and equipment. We are fully insured.
GOVERNING LAW & JURISDICTION: These Terms and Conditions shall be governed by and construed exclusively in accordance with the law of England.
RISK AND TITLE: All goods remain the property of the Company until such time as they are paid for in full. The Customer is in possession of the Goods in a fiduciary capacity and shall not part with possession of the Goods; shall take proper care of the Goods and take all reasonable steps to prevent any damage or deterioration of them. The Company reserves the right to repossess and resell any of the Goods to which it has retained title. The Company’s consent to the Customer’s possession of the Goods and any right the Customer may have to possession of the Goods shall in any event cease upon the Customer becoming insolvent.
DAMAGE/SHORTAGE DISCLAIMER: All Goods must be inspected at time of delivery; any damages/shortages must be reported immediately. Any drawings/diagrams provided whether verbally or written are given as guidance only. It is the Customer’s responsibility to confirm that the Goods are suitable for any intended installation.
SITUATIONS OR EVENTS BEYOND OUR CONTROL: There are certain situations or events which occur which are not within our reasonable control .Where one of these occurs we will normally attempt to recommence performing the Services as soon the situation which has stopped us has been resolved. In such circumstances there may be a delay before we can start or continue performing the Services.
The following are examples of events or situations which are not within in our reasonable control:
Where weather conditions make it impossible or unsafe for us to perform any of the Services;
if Materials that are ordered are not delivered on the date or time agreed with the supplier of the Materials (and it is not possible to obtain a replacement from an alternative supplier at all or within a reasonable amount of time, or the price charged by the alternative supplier is excessively higher than by the original supplier);
Where you make a change in the Services you wish us to perform (and this results in, for example, us having to do further work or wait for new or different Materials);
Where we have to wait for other providers of services to complete their work before we are able to perform the Services (or the relevant part of the Services);
Where we are unable to gain access to the Premises to carry out the Services at the times and dates we have agreed with you;
Where the areas in the Premises have not been readied by you as we and you have agreed in order for us to perform the Services;
For other some unforeseen or unavoidable event or situation which is beyond our control.
If the delay in us recommencing performing the Services will be excessive then we will offer you the option of either:
Continuing to wait until we are able to recommence performing the Services. If you are required to make any payments during this period (for example if we and you have agreed that you will pay us in staged amounts) then we will not require you to make any of the payments required until we are able to recommence performing the Services; or
Allowing you to cancel the contract. If you choose this option then you will only have to pay for any Services we have performed up to the date of cancellation and for any Materials for which we have a legal obligation to pay. If you have made payment(s) to us in excess of the amount of Services we have performed or Materials we have purchased, we will return the difference to you within 14 days of cancellation
DATA PROTECTION: We respect your privacy and comply with the Data Protection Act. We will not disclose or pass personal details of customers to any third party.
WASTE CARRIER LICENCE: CBDU117111